About the experience
What can I expect from this experience?
Immerse yourself in Claude Monet's paintings in a captivating immersive experience.
Accompanied by a spellbinding soundtrack, travel through the Normandy countryside and coastline. From Le Havre to the Giverny basin, via the Thames and the canals of Venice, observe the variations in light along the water as if you were there.
Get ready to see Monet like never before: vibrant, dazzling and fascinating!
Does the experience take place in an indoor or outdoor venue?
It takes place in Port des Lumières, an indoor venue.
Where is Port des Lumières?
The exhibition is located at Port des Lumières, Platz am 10. Längengrad 1, 20457 Hamburg.
How long does the experience last?
The experience lasts an average of 50 minutes.
Is there parking nearby?
Wherever possible, we recommend using public transport (the "Überseequartier" station on the "U4" subway line and stops on bus lines 2, 6 and 111 are in the immediate vicinity).
If you're arriving by car, you can use the public, paid parking lot at the Westfield Hamburg Überseequartier.
About tickets
Where can I buy tickets?
Tickets can be purchased via the Fever app (You can download on App Store d'Apple or Google Play) or on the Fever website. On-site ticketing is also available, but please note that we do not accept cash. We recommend that you book your tickets in advance to secure a time slot and avoid unnecessary waiting times.
What methods of payment can I use to buy my tickets online?
You can pay by credit card, Apple Pay, Paypal or Google Pay.
I can't find my ticket. What can I do?
You can find your ticket in the Fever app, in the "Tickets" section.If you haven't yet installed the app, you can find it in the confirmation e-mail. If you still can't find your ticket, please contact us at: hello@feverup.com
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 24 hours before the start time of your experience.Refunds are not allowed under any circumstances.
I won't be able to attend the reserved time slot, can I come to the one before or the one after?
Tickets are only valid for the date and time you have chosen. However, if you are running late, you can arrive up to half an hour after the booked start time (this does not apply to the last start time of an exhibition).
How do I know if my order has been successful?
Once payment has been made, you will receive an email confirming your purchase.If you have not received an email, please contact us at: hello@feverup.com
Do I have to print my ticket?
No, you can present your ticket on your smartphone.
Can I transfer my tickets to another person?
Yes, you may.
The date I want is sold out. Can I buy tickets on site?
Priority is given to buying tickets online. You may purchase tickets on site, subject to availability.
Ticket Types
Do you offer passes for journalists?
Press card holders are entitled to free tickets, subject to validation by our press office.
Press contact: k.derow@redroses-pr.com
Who is eligible for the family rate?
The family rate is available for 2 adults + 2 young people (up to 15 years old).
Please note the experience is not suitable for children under 6 years old.
Is there a discount for 65+ and accompanying persons?
There is a reduced rate for 65-year-olds. However, there is no special rate for accompanying persons, so you can choose our adult rate.
I'd like to visit Port des Lumières as a group. How do I make my reservation?
If you would like to visit with a group of 20 people or more, please book via this link or send a request to gruppen@port-lumieres.com.
Event Accessibility
Is there an age requirement?
The experience is recommended for children above 6.
Is seating available in the exhibition areas?
Seating in the exhibition areas is very limited, as the experience is designed to be enjoyed while moving through the space.
Are there accessible toilets?
Yes, there are accessible toilets available at the venue
Is the site accessible to people with reduced mobility?
The Port des Lumières is accessible to people with reduced mobility, with the exception of the stands in the main hall, but this won't prevent you from enjoying the experience to the full.
Wheelchair access is available on site. Our reception staff will be happy to help if you need assistance.
Do you offer carer tickets?
Yes. Visitors with a German disability ID marked with a “B” or an “H” may bring one carer free of charge.
Valid ID must be presented on entry.
Are the exhibits suitable for people suffering from epilepsy and/or vertigo?
Due to the effects of light, the exhibits may present risks for people suffering from epilepsy or vertigo.
Can I bring animals? Are service dogs allowed?
Out of consideration for animal welfare, pets are not allowed. The loud music, changing light effects, and dark atmosphere can be very stressful for animals. Certified assistance dogs are permitted indoors.
Can I bring a suitcase to Port des Lumières?
Lockers are available at the Port des Lumières for your medium-sized bag.
Suitcases are not permitted.
Can I bring a stroller?
For safety reasons, strollers are not allowed in the exhibition hall, but they can be folded and stored in our locker area.
We kindly ask that children under 6 years old are not brought to the exhibition.
Is coat check available?
Yes. Free lockers are available in the foyer for jackets, umbrellas, and bags.
Anything larger than A4 (such as suitcases) must be stored before entering the exhibition.
Is there a Lost & Found?
There is no dedicated Lost & Found. If you lose something, please speak with a staff member on site for assistance or send an email to ahoi@port-lumieres.com
Can I take photos and videos of the exhibition?
Yes, photos and videos are welcome as long as no flash or additional lighting is used and they are for private use only. Use of these recordings for commercial purposes is not allowed. For safety reasons, tripods are not permitted.
Is there a store?
Yes, there's a store where you can buy souvenirs.
Will food and beverage be available on site for purchase?
Plastic water bottles are available at the ticket counter to take with you.
What are the prohibited items at the experience? Can I smoke or vape?
Smoking and vaping are strictly prohibited throughout the venue. The following items are not allowed:
- Large bags or backpacks (must be stored in lockers)
- Strollers and mobility aids inside the exhibition space (may be left in the foyer)
- Animals
- Alcohol, drugs, dangerous items
- Food and outside beverages
360º Video
Projections
Spatialised
Sound
1,700m² of
exhibition space
Discover Monet's Masterpieces
State-of-the-Art Immersion
An Experience for Everyone
